Terms & conditions

1. Agreement to terms

By using drivematrix.com, requesting a quote, tendering a shipment, or purchasing a part, you agree to these terms. If you are entering into them on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the site or our services.

2. Our role as a broker

Drive Matrix LLC is a licensed property broker. We arrange transportation; we do not perform it. We are not a motor carrier, freight forwarder, or common carrier, and we do not take custody of your freight. Transportation is performed by independent motor carriers that maintain their own operating authority and insurance.

The contract of carriage is between you and the carrier, and the carrier is liable for loss and damage under 49 U.S.C. § 14706 and its own tariff. We select carriers using reasonable care, verifying authority, insurance, and safety records, but we do not guarantee a carrier's performance.

3. Quotes and pricing

Quotes are estimates based on the information you provide and are valid for the period stated, typically seven days. Rates are subject to change if the actual shipment differs from what was quoted. Charges may be adjusted for:

• Weight, dimensions, or pallet count different from the tender
• Freight class or NMFC reclassification by the carrier
• Accessorials not disclosed at quote time: liftgate, residential pickup or delivery, inside delivery, limited access, appointment scheduling, or reconsignment
• Detention, layover, and truck ordered not used
• Fuel surcharge movements between quote and pickup

4. Payment terms

Unless written credit terms have been approved, payment is due before pickup or on delivery. Approved accounts are net 30 days from the invoice date. Past-due balances accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. You are responsible for reasonable collection and attorney's fees on delinquent accounts.

You agree not to pay carriers directly for shipments we arranged. Doing so does not discharge your obligation to us and may result in double payment for which we are not responsible.

5. Shipper obligations

• Describe the commodity, weight, dimensions, and value accurately.
• Package and block-and-brace freight to withstand normal transportation. Improperly packaged freight is the shipper's risk.
• Have freight ready within the agreed pickup window and provide a usable loading area.
• Disclose any hazardous materials and provide correct shipping papers and placarding information.
• Issue a bill of lading naming the carrier, not Drive Matrix, as the carrier.

6. Parts sales

Parts listings, prices, and availability can change without notice and are not an offer until we confirm your order. We make reasonable efforts to confirm fitment, but final responsibility for verifying that a part fits your vehicle and application rests with you and your installing technician. Photographs are representative; used and remanufactured parts vary in cosmetic condition.

Driveline components must be installed by a licensed repair facility for warranty to apply. Returns, cores, and warranty claims are governed by the return policy, which forms part of these terms.

Except for the express written warranty stated on your invoice, parts are sold without any other warranty, and all implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the extent permitted by law.

7. Cargo claims

Note visible loss or damage on the delivery receipt before signing. Concealed damage must be reported within five business days of delivery. Written claims must be filed with the carrier within nine months of delivery, and any lawsuit against a carrier must be brought within two years and one day of claim denial.

We will assist in filing and pursuing claims as a courtesy. Claims must be paid in full to Drive Matrix regardless of claim status; offsetting freight charges against a pending claim is not permitted.

8. Prohibited commodities

We do not arrange transportation for live animals, human remains, currency, firearms and ammunition, explosives, radioactive materials, controlled substances, tobacco or vape products for resale, household goods moves, or any commodity whose transport would violate federal or state law. Undeclared high-value commodities such as electronics, pharmaceuticals, and precious metals may be refused or require additional coverage.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to any shipment or order is limited to the amount of brokerage fees or the purchase price you paid us for that shipment or order. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, downtime, loss of use, production delays, or loss of business, even if we were advised such damages were possible.

We are not liable for delays or failures caused by events beyond our reasonable control, including weather, road closures, accidents, strikes, equipment failure, port congestion, government action, or acts of God.

10. Indemnification

You agree to indemnify and hold harmless Drive Matrix LLC, its officers, employees, and agents from any claims, losses, fines, or expenses, including reasonable attorney's fees, arising from your breach of these terms, your misdescription of freight, your failure to disclose hazardous materials, or your violation of any law.

11. Website use

The content of this site, including text, layout, graphics, and the Drive Matrix name and logo, is our property or licensed to us and is protected by intellectual property law. You may not copy, scrape, frame, or reuse it commercially without written permission. You agree not to interfere with the site's operation, attempt unauthorized access, or use automated tools to extract data.

Rates, lane boards, and inventory shown on the site are illustrative unless a quote has been issued to you in writing.

12. Disputes and governing law

These terms are governed by the laws of the State of Texas, without regard to conflict of law rules, except where federal transportation law applies. The parties will attempt to resolve disputes in good faith for 30 days after written notice. Any dispute not resolved will be brought exclusively in the state or federal courts located in Tarrant County, Texas, and both parties consent to that jurisdiction and venue.

Each party waives the right to a jury trial and agrees that claims may be brought only individually, not as a class or representative action.

13. General provisions

• Entire agreement. These terms, the privacy policy, the return policy, and any signed broker-shipper agreement form the whole agreement between us.
• Order of precedence. A signed broker-shipper agreement controls where it conflicts with these terms.
• Severability. If a provision is unenforceable, the rest stays in effect.
• No waiver. Failing to enforce a provision is not a waiver of it.
• Assignment. You may not assign these terms without our written consent. We may assign them in connection with a sale of the business.
• Changes. We may update these terms by posting a revised version here. Continued use after posting means you accept the changes.

Questions about these terms: legal@drivematrix.com or Drive Matrix LLC, 2400 Freight Row, Suite 210, Fort Worth, TX 76106.